🔄 Return & Exchange Policy
At Girls Mart, your satisfaction is our top priority. We want you to love your purchase! However, if something isn't quite right, we’re here to help with easy returns and exchanges.
✅ Eligibility for Return & Exchange
You may request a return or exchange if:
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The item you received is damaged, defective, or incorrect.
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You notify us within 3 days of receiving your order.
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The product is unused, unworn, and in original packaging with tags attached.
🚫 Non-Returnable Items
We do not accept returns or exchanges on:
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Items bought during sale or clearance events.
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Accessories, undergarments, or items marked as non-returnable due to hygiene reasons.
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Products that are damaged due to misuse or not in original condition.
🔁 Exchange Process
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Contact us within 3 days of receiving your order via:
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📞 +92 311 2343670
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📧 shopping.girlsmart@gmail.com
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Clearly mention your Order Number, the issue, and whether you want a return or exchange.
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Once approved, ship the item back to our address (shared via support).
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After we receive and inspect the item, we’ll send your exchange or initiate your return process.
💸 Refund Policy
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Refunds are only offered in case of out-of-stock items or damaged products (if replacement isn’t possible).
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Refunds are processed via bank transfer or easypaisa/jazzcash within 5-7 business days.
📦 Return Shipping Charges
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If the mistake is ours (wrong/damaged item), we’ll cover return shipping.
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If it’s a size or preference issue, the customer will bear return shipping costs.
🕒 Processing Time
Please allow 3-5 working days for exchanges to be processed once we receive your returned item.
🤝 Need Help?
We’re always here to assist you. If you’re unsure whether your item is eligible for return or exchange, just reach out!
Girls Mart – Where Your Style Meets Our Commitment.